TERMS & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
**NOTICE : IT IS YOUR RESPONSIBILITY TO VERIFY THAT THE PART ORDERED IS ADEQUATE. IF YOU HAVE ANY DOUBTS, PLEASE CONTACT US TO VALIDATE. IMPRESSIVE CLIMATE CONTROL CAN NOT BE RESPONSIBLE FOR A WRONG PART ORDERED**
Free shipping applies to parts orders of $150 and over for Ottawa residents. Your whole order must total $150 or more before tax to receive free shipping.
Free shipping also applies to parts orders of $400 and over for residents of ONTARIO and QUEBEC ONLY. Your order total before tax must equal to $400 dollars or more to receive free shipping.
FREE SHIPPING DOES NOT APPLY TO UNITS OTHER THAN REPLACEMENT PARTS.
Returns & Cancellations
If you find you need to cancel your order, please call us. We have a very short window to cancel an order in most cases. Most products have a 10 days return period. Items that are not returnable are replacement parts for gas/propane operated fireplaces, (exp. pilot assembly), circuit boards, special order parts, all custom cut gaskets and any used or installed parts plus other select electronics. If you find that you need to return something you can log into your account, click on your order number and initiate a return online. You will be refunded the original purchase price minus a 30% restocking fee. Your original shipping cost will not be refunded. All returns must be sent back pre-paid, with a tracking number, in the original packaging and unused. We do not reimburse for any fees that you incur to send the product back to us. All products will be tested before a refund will be issued, if the product is not in original, unused condition, you will not receive a refund. Returns with out an RMA may be charged a 30% restocking fee. Any order that is refused will be charged a 30% restocking fee.
Most products carry a warranty, for details on the product warranty please see the product page. If you find a product to be defective within a 30 days time period please contact us for return instructions. You are responsible for the cost of returning the defective product to us for testing. We will cover the cost of sending you a replacement product via ground shipping. Under warranty replacement you will not receive a cash refund, we will replace the product if it is proven defective. If a product is determined “good” with no defect there will be a flat $30 fee for return shipping of the item and diagnosing the part. OEM parts are covered under the manufacturers warranty. If a part is installed in a brand or model other than what is listed in the part description the warranty will be null and void. Any tampering or modifications to a part or product also voids the warranty.
Different products ship via different carriers. Most of our products ship via Canada Post, FedEx or Purolator. Not all of our warehouses automatically provide us with tracking information. Your tracking number and carrier information will be included on your invoice. Some products with long lead times are special order products that have to be brought in from the manufacturer before they can ship. Some parts will ship directly from the factory in Canada.
Any damage during shipment has to be reported within 3 business days of receiving the item. Failure to report damage within this time will result in the claim being denied.
Impressive Climate Control will not be held responsible for lost goods. There will be no refunds or credits on lost goods and shipping costs. It is customer’s responsibility to double check their shipping address to insure correct information transmitted to shipping companies.
A 30% restocking fee will be charged on all returns. Returns received with out proper paperwork or an RMA number, or returns sent to the incorrect address will be charged a 30% restocking fee.
In the event that a product is on back order the customer will be notified. We make every effort to keep our site updated with back order information, however we may occasionally miss something.
Despite our best efforts, a small number of the items in our catalogue may be misprinted. In the event that an item is misprinted, Impressive Climate Control Ltd. may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. If you have used INTERAC e-Transfer to send us your payment, we will refund you using a company check mailed out to your address provided on the order. Impressive Climate Control Ltd. Is not responsible for lost or stolen refund check payments. If a check refund is lost or stolen, it is the purchaser’s responsibility to notify Impressive Climate Control Ltd. to place an STOP-PAYMENT on the check. Administrations fees for stop payment will be deducted from the second check issued to the purchaser.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian Intellectual Property Office and other copyright laws, and is the property of Impressive Climate Control Ltd.. The collective work includes works that are licensed to Impressive Climate Control Ltd. Copyright. Impressive Climate Control Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Impressive Climate Control Ltd. or purchasing Impressive Climate Control Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Impressive Climate Control Ltd. or to purchase Impressive Climate Control Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Impressive Climate Control Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Impressive Climate Control Ltd. used in the site are trademarks or registered trademarks of Impressive Climate Control Ltd.
This site and the information on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Impressive Climate Control Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Impressive Climate Control Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Impressive Climate Control Ltd. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some provinces do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Impressive Climate Control Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Impressive Climate Control Ltd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Impressive Climate Control Ltd. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Impressive Climate Control Ltd. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Impressive Climate Control Ltd.. Impressive Climate Control Ltd. Is not responsible for orders that may have been delivered to your junk box in your email. You need to verify your email settings with your email provider.
Your use of this site shall be governed in all respects to Ontario laws of Canada without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Mountain View Hearth Products Inc. products) shall be in the province of Ontario, and city of Ottawa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Impressive Climate Control Ltd. products) must be commenced within one (1) year after the claim or cause of action arises. Impressive Climate Control Ltd.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Impressive Climate Control Ltd. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Impressive Climate Control Ltd. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Impressive Climate Control Ltd. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Impressive Climate Control Ltd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Impressive Climate Control Ltd. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Impressive Climate Control Ltd. in its sole discretion.
You agree to indemnify, defend, and hold harmless Mountain View Hearth Products Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Impressive Climate Control Ltd. may link to sites operated by third parties. However, even if the third party is affiliated with Impressive Climate Control Ltd., Impressive Climate Control Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Impressive Climate Control Ltd.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Impressive Climate Control Ltd. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).