Returns will be subject to 35% restocking fee plus the initial cost of shipping package/s out to you (whether free shipping applied to your order or not), especially if products are not returned in original condition.
If we make a mistake by shipping you the wrong product/s then we will be responsible for the return of the package back to us and sending you the correct product/s within 30 days of purchase.
We cannot emphasize enough the need for you to double check that you are ordering the correct items/products or replacement electronic parts for your system. If you order the wrong products you will need to pay a shipping charge 3 times.
- Pay to have your order shipped initially
- Pay for shipping the package back to us
- Pay for shipping the correct products.
Return Address:
IMPRESSIVE CLIMATE CONTROL
3 – 107 COLONNADE ROAD
OTTAWA, ON K2E 7M3, CANADA
If the shipment is returned to us because of an incomplete or wrong address, a package return fee will be charged to us by the courier company and that fee will be your responsibility. You should know Shipping Companies charge for returning the package/s to us, for us to ship the package to you a second time you will have to pay for cost of returning package and also the cost of shipping second time.
We use a wide range of courier companies for deliveries , unless requested by customers to ship any other particular carrier. We are not responsible for shipments with other Courier/Delivery Companies requested by customers for their shipments.
Damaged Package
If a package is visibly damaged or broken you may refuse delivery. In this situation you can notify us via email or phone call within 48 hours so we can initiate a claim process. You may need to send the shipment back to us and or pictures of damages by email: customerservice@impressiveclimate.com
Cancellation of an order
There is a small window of time for us to cancel an order specially on large unit orders as once order is fully paid for it goes into processing stage. Once we process a unit order or a part order, we do pay a shipping fee for that item/product to be delivered to our warehouse before it is shipped out to our customers. If the item/product order is processed and on-route to our warehouse, and you end up canceling your order with us, the minimum freight fee of $35.00 dollars Canadian will be deducted from your total before we issue a refund.
Returning/exchanging products out of policy:
Unfortunately, products with a purchase date exceeding 30 days will not be accepted. These items will not be subject to an exchange or return, regardless of the condition of the product.